Cancel and Easy returns

Our easy return policy makes it possible for customers to shop with Confidence with us.
A product at and under the paid price (post discounted, if applicable) of Rs 800 is not eligible for return or refund.
For all products above the final price (post discounted, if applicable) of Rs 800, the below policies apply.

Category     

   Return Time-Frame

     (From Delivery)                     

Lifetime Exchange (12 months after purchase)                                        

Brilliant Diamond Jewelry

 

100% money back if cancelled within 7 days

 

100% market value of gold & diamonds, less labor charges, pearls and other stones.

 

Precious Jewelry (not including brilliant

diamond)

 

100% money back if cancelled within 7 days

 

80% exchange of invoice value

 

Lifestyle Jewelry in Silver/ Other Metals without Precious Gemstones /Diamonds

 

100% money back if cancelled within 7 days

 

No refund / exchange

 

Engraved or Custom jewelry  

 

90% money back if cancelled within 7 days

 

80% exchange of invoice value

 

Gold & Silver coins                  

No refund / exchange   

No refund / exchange   

Gifts & Artifacts                       

No refund / exchange   

No refund / exchange   

Solitaires (above 0.20cts)         

No refund / exchange   

No refund / exchange   

                                       

 

Order Cancellation & Refunds

You can cancel an order anytime before it has been shipped by us. Or, within 7 days of delivery, as per the return time-frame applicable. In case of Gifts, Artifacts, and Gold and Silver Coins, order can be cancelled only if it is yet to be shipped by Shinedove.

For any applicable refund, it will be made to the same mode of payment used to place the order within 3 working days.

Any order that is cancelled after it has been shipped by us, we will make the refund for the amount due within two weeks of receiving the products back at the Velvet Case office and verifying that it is undamaged. Refund will be made to the same mode of payment that was used for placing the order.

Please note, for COD orders, refund will be made in the form of cheque issued to the same name as the one used for placing the order. For a refund of over Rs 25,000 we will require the customer to submit their PAN number.

Discounts and Special Promotions

In case you have used a discount code while placing the order and now wish to cancel it, the refund will be made equivalent to the amount paid by you.

Once the order is cancelled, any discount code used remains expired and cannot be applied on a fresh order.

Partial Order Cancellation

While we take requests for partial cancellation of an order, that is of one item from a multi-item order, the refund rules as per the above table shall apply. Also, the shipping charges will not be refunded in case of partial cancellation.

Cancellation of EMI Orders

To make online shopping easier for our customers, Shinedove.com offers an EMI payment option for certain eligible transaction. For any transaction made using the EMI option, we follow these cancellation rules.

  • Cancellation of a single item from a multi-item EMI order is not allowed. If required, the entire order must be cancelled.
  • In case of cancellation, the processing fee, if any, will not be refunded.
  • If the order is cancelled before it has been shipped but after the first EMI has been payed, we will refund the down payment and first EMI to you.