SHINEDOVE

 

SHIPPING & RETURNS POLICY

RETURN POLICY

30 DAYS MONEY BACK POLICY

 

We are offering our customers 30 DAYS MONEY BACK POLICY. We take your products without asking any question within 30 days only. If you want to return your product for any reason, we accept the products that are in Original condition and with certificates that we have provided along with the product.

Are there any shipping charges applicable when I return back product to u?

No, there are no shipping charges applicable. We are providing free return back facility on all our jewellery for 30 days.

In what way I can return the product to ShineDove within 30days?

►You have to Contact our customer Care team at 1800-300-20324 (Toll free)

► when we receive your request we will courier you a ShineDove tamper proof package as soon as possible. The package will come with pre-printed our address and with a token number, along with your name and address.  

► Place your jewellery along with original packing materials and certificates that are given by us in the tamper proof package. It is important that once package is sealed, it cannot be reopened.

► When your package is ready, contact our customer Delight team and then we send you a courier to pick the package from you.

► Maybe in some locations return shipping is not possible by our courier partners. In that case we will provide you our nearest location of our partners where you can give your package of ShineDove jewellery.

For returning your product you don’t have to pay any shipping charges. But if in any case you have charged. Send us copy of the receipt. We are happy to refund that to your ShineDove account.

When your item is received by ShineDove, your refund or new item will be processed.

LIFETIME EXCHANGE POLICY:

Lifetime Exchange policy is offered for all purchases made from ShineDove. When there is any problem in your product along with gemstones and Diamonds, you can return your product for current value of all materials and a minimum deduction in melting and costs for recovery.


This deduction is based on the current value of diamonds, gemstones and gold prices that are on our website. If any gift vouchers or discounts are provided when you have purchased this product, then we deduct the free gift value whenever applicable. Otherwise you can choose to return your gift vouchers.

Minimum of amount will be deducted towards melting and recovery costs. This is done by per product basis, if you are returning multiple products.
we are giving you a voucher for that value which is valid for 12 months and it can be used to purchase anything form us except gold coins.

Note that this voucher cannot be changed in to cash.

FREE DELIVERY/SHIPPING POLICY:

For our customers we are providing FREE DELIVERY/SHIPPING policy on all our purchases that are done through ShineDove.

Delivery time will be based on your residential address and on the selected product. The products that are ready for shipping are delivered within 2-7 days. The products that are yet to ready are delivered to your address within 2-15 days.

Your Product is safely packed and is delivered in durable, tamper-proof packing that we are sure the contents remain intact and your jewellery is fully insured till it reaches your doorstep. We are working with well established courier services. Please check your package before accepting if any damage occurs.

Is my product safe in transit?

Yes, your product is absolutely safe and insured until it reaches your doorstep.

Jewellery Packing:

Your selected jewellery is packed along with certificates in a most unique ShineDove gift boxes.

FREE GIFT PACKING:

We are providing free gift packing for all our customers. If you want to give your selected jewellery as a gift to your dear ones. Your selected jewelry will be wrapped in Shine Dove exclusive gift pack.

For any help please contact our customer Care team at 1800-300-20324 (Toll free).