Untitled Document



ShineDove.com ("Shine Dove" or "website" or "we" or "our") is the shopping website online jewellery that allows consumers to browse, select and purchase precious stones and or precious metal jewellery and accessories (“Products” or “Goods”) from the website.

ShineDove.com provides services to you subject to the terms and conditions included in this Terms of Use and other customer service pages to help make your shopping experience with Shine Dove as enjoyable and problem-free as possible. Please read them carefully. By visiting or using this website or service, you acknowledge that you have read and understood, and agree to be bound by, these Terms of Use. You also agree to comply with all applicable laws and regulations, including Copyright and Trademark laws.

If you do not agree to these terms, please do not use ShineDove.com web site.

If you would like to provide feedback about any ShineDove.com web site, or recommend a way we can improve the buying experience, please write to myself@ShineDove.com

If you have any questions about these Terms and Conditions, please contact Shine Dove on myself@ShineDove.com.


Your privacy is important to us and we will protect it.

ShineDove.com collects, stores, processes and uses your information in accordance with Shine Dove's Privacy Policy. By using the website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website by Shine Dove in accordance with Shine Dove's Privacy Policy. Please review Shine Dove's Privacy Policy.

This ShineDove.com web site is owned and operated by shinedove team. Unless otherwise noted, all design and content included on this web site, including text, graphics, logos, icons, images, artwork, products, audio and video clips and software is the property of shinedove.

  • The Customer agrees, acknowledges, confirms and undertakes that in any event and at any point of time whatsoever the Customer shall not do all or any of the following:

 (a) Tamper with or alter Seller's trade mark, service mark, symbol, marking, abbreviations thereof or any brand or hallmark symbol displayed/etched/stamped on the Product(s), or
(b) Add, in any manner whatsoever, any trade mark, service mark, symbol, marking, abbreviations thereof or any brand or hallmark symbol on the Product(s) or
(c) Do or cause to be done any act or thing, directly or indirectly impairing or affecting the right, title and interest of the Seller to the Intellectual Property Rights in relation to the Product(s). The term "Intellectual Property Rights" shall include but not be limited to copyrights, trademarks, patents, trade secrets, designs, artistic work or other proprietary rights protected under law from time to time. In this respect the Customer agrees, acknowledges and confirms that making copy/copies of the Product(s) is a violation of Seller's Intellectual Property Rights and is prohibited under this Agreement.

  • This Agreement provides the Customer with a personal, revocable, nonexclusive, non-transferrable license to use this Website provided the Customer complies with and continues to comply with this Agreement. The Customer may use this Website solely for his personal, non-commercial use, and the Customer may download a single copy of the materials from this site only for personal, non-commercial home use, as long as customer agrees not to remove any copyright, trademark, or other proprietary notices from the materials downloaded
  • The Seller shall take appropriate legal action and prosecute to the fullest extent of the law any violation of the following Clause. The Seller prohibits the use of its trademarked names in metatags and/or hidden text. The use of trademarked names in metatag keywords amounts to trademark infringement, and the use of trademarked terms in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. The Seller prohibits the following

(a) linking to this Website and its web page(s) without prior written consent of the Seller and/or 
(b) framing this Website and its web page(s) with links, advertisements and/or other information not originating from this Website. 
      No right or license is granted under any copyright, patent or trademark of the Seller to any other party.


Shine Dove web site and content are intended solely for personal and non-commercial use by visitors and on-line shoppers. Any use of Shine Dove website or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way the content of Shine Dove website. However, you may download, electronically copy and print any of the content of Shine Dove website for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not (a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use any James Allen web site in any manner that may be harmful to the operation of the web site or its content.

Our website users may experience difficulty in accessing website sometimes due to website updates. Information of downtime will be updated on our website accordingly. We apologize for the inconvenience caused to our users.
If you access or use Shine Dove website, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to be responsible for all activities that occur under your account or password. You agree, inter alia, to provide true, accurate, current and complete information about yourself as prompted by website registration form or provided by you as a visitor or user of a third party site through which you access the Website. You agree to notify Shine Dove immediately of any unauthorized use of your account or any other breach of security. Shine Dove reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion. You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights you have in your information, in any media or medium now known or developed, produced, invented or used in future, with respect to your information.
Customer Data
  • The Customer agrees, acknowledges, confirms and undertakes that the Registration Data, information/data provided or uploaded onto the Website by the Customer:

(a) Shall not be false, inaccurate, misleading or incomplete or
(b) Shall not be fraudulent or involve the use of counterfeit or stolen Credit Cards or
(c) Shall not infringe any third party's intellectual property, trade secret or other proprietary rights or rights of publicity or privacy or
(d) Shall not be defamatory, libelous, unlawfully threatening or unlawfully harassing or
(e) Shall not be obscene or contain pornography or contain an "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986 or
(f) Shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines or executable files that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information of any person whatsoever or

(g) Shall not create liability for Seller or cause Seller to lose (in whole or in part) the services of Seller's ISPs or other service providers/suppliers. If the Customer contravenes the foregoing or the Seller has reasonable grounds to suspect that the Customer has contravened the foregoing, the Seller has the right to indefinitely deny or terminate Customer's access to the Website and to refuse to honour the Customer's Order(s).
Retail Purchase

Any Member who wishes to purchase an item from the Website can either:

  1. Add the selected diamond(s) directly to the shopping cart; or
  2. Customize jewellery by adding diamonds(s) to a ring, pendent, earring or any other type of jewellery that is expressly stated as customizable on the Website and then add the item to the Shopping cart; or
  3. Choose from the selection of jewellery available on the Website and add the item to the shopping cart; or Call our trained consultants on toll free number 1800 300 20 324.
  4.  to place an order. The member will receive the form for ordering via email courier based on their convenience.

In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart. The Members shall also provide any other mandatory information required under law like personal Account Number (PAN) at the time of purchase.
Orders are normally considered complete only after the payment has been received by ShineDove.com.
To confirm the orders, ShineDove.com may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. ShineDove.com will confirm the order only after the verification question is answered by the Member.
Once the purchase of item(s) is confirmed, ShineDove.com:

  1. In the case of Loose Diamonds or customized jewellery – order for the diamond(s), set it on the Mount and deliver it to the Member; or
  2. In the case of jewellery – order for the manufacture of the jewellery and deliver it to the Member.
  3. In the event the bank rejects to honour any payment transaction made by a Member towards an order, ShineDove.com shall have the right to refuse to ship the order to the Member without any liability whatsoever.
Product Availability

ShineDove.com may not own any of the Diamonds and other products listed on the Website. In such cases, ShineDove.com only orders the products listed on the Website from third party traders and merchants after the conformation of the order by the Member and delivers the same to the Member. In such a scenario, there is a possibility that the item ordered by the Member might have been traded since the listing on the Website might not be available at that point of time.
In the event the diamond(s) get(s) traded in the market before making the payment/ sealing the order, ShineDove.com will call the Member and suggest an alternate diamond. In case the Member chooses a new diamond, ShineDove.com shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the Member shall have to pay the differential amount. If the cost of the new selection is less expensive than the precious one, ShineDove.com shall refund the excess amount to the Member in the manner specified below in this Term of Use.
Pricing Diamond prices vary from one category of diamonds to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the jewellery etc. Have an impact on the price of the diamond. The demand and supply of diamonds in the market can also affect the price of the diamonds. The prices stated on the Website may be substantially higher or lower than the actual prices in the retail markets.
All pricing information available on the Website must be used as a general guideline for diamond prices. While this Website is designed to provide most accurate diamond pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendations of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the service or the expertise of those providing information via the Service.

Infrequently, data may be inaccurately displayed on the Website due to system errors. ShineDove.com reserves the right to correct any and all errors when they do occur and the company does not honour inaccurate or erroneous prices. The prices on the website are also subject to change without notice. For any order the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the Website are fixed and not negotiable. If any questions, please do not hesitate to contact us at  toll free number 1800 300 20 324.

Any refunds due by ShineDove.com to the Member for non-availability of diamonds or for selection of alternate diamonds shall be made in the following manner:

  • Credit card:  The credit card account of the Member will be re-credited with the refund amount by ShineDove.com. The refund amount will be credited to the Member’s account within the time span stipulated by the bank which has issued the credit card; or
  • Cheque or wire transfer:  The refund amount shall be deposited into the bank account of the Member by ShineDove.com within seven (7) business days after the receipt of request for refund by the Member; or
  • Cash or Demand draft:  If the Member has made an over the counter purchase by paying cash or demand draft, ShineDove.com shall pay the refund amount to the Member through cash or demand draft within seven (7) business days after receipt of the payment by ShineDove.com.
Buy back policy: (REFUND)
  • Return of any products that are purchased from shine dove after 30 days and get a refund comes under buy back policy.
  • For returning product shipping charges will be borne by customer only.
  • Product should be return back along with original certificates.
  • If customer fails to submit the certificate along with the item then the jewellery will be send to our labs for recertification. Certification cost is borne by the customer only.
  • Payment of the refund amount is paid through online bank transfer to the customer’s bank account within 10 days of receipt of product along with Certificates.
  • Minimum 10% deductions on all return products.
Transaction security
  • When you (the Customer) visits/accesses the Website or send emails to us (the Seller), you are communicating with Seller electronically. From your computer (Customer's computer) till the point of the server where this Website is hosted, it is the sole responsibility of the Customer accessing this Website for ensuring secure communication and for maintaining the confidentiality of his information details (including Credit card number and all other confidential information disclosed by him) and for restricting access to his computer, and the Customer agrees to accept responsibility for all activities that occur using his computer.
  • The Seller shall not be liable for any hacking, interruption of communication etc which occurs in this link. The Customer specifically agrees that the Seller shall not be responsible for unauthorized access to or alteration of Customer's transmissions or data, any material or data sent or received or not sent or received. Further, the Seller will make best efforts to safeguard the confidentiality of Customer's personally identifiable information available with it, but transmissions made by means of the Internet cannot be guaranteed or made absolutely secure. By using this Website, the Customer agrees that the Seller shall not be liable for disclosure of Customer's information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing the Customer agrees that the Seller shall not be held liable or responsible for 'phishing attacks' on the Customer.
Sale of products
  • The Customer agrees and acknowledges that in the Website all Product(s) are offered only at the sole discretion of the Seller for a restricted time and only for the available supply/till stock lasts. Prices on the website are subjected to change without any prior notice, as the prices are calculated using current prices of precious metals and gems.
  • The Seller also reserves the right to put a limit on the number of items purchased or orders placed through this Website. In addition the Seller also reserves the right to put a monetary limit/value cap in terms of Indian rupees upto which only the Customer may place order(s) on this Website. The Seller also reserves the right to put a condition that each order placed by the Customer on this Website must be above a certain minimum monetary value in terms of Indian rupees.
  • The Seller also reserves the right to put a limit on the number of items purchased or orders placed through this Website. In addition the Seller also reserves the right to put a monetary limit/value cap in terms of Indian rupees up to which only the Customer may place order(s) on this Website. The Seller also reserves the right to put a condition that each order placed by the Customer on this Website must be above a certain minimum monetary value in terms of Indian rupees.
Free Service:

We offer Free Service for all our customers who purchases any jewellery made by Shine Dove from our website. Kindly note service charges are only free. If any modifications in the jewellery may require extra Gold that amount should be borne by customer.


All loose Diamonds (both investment and retail) and Diamonds that are set in Jewellery will be accompanied by individual certificates. The certificates will be issued by an independent third party certifying ay authority and the details of the certificate will be mentioned at the time of purchase.

Jewellery/ Mounts

The Diamonds in the jewellery/ Mounts will not be individually certified unless expressly mentioned at the point of placing the order. The entire Jewellery will be certified either by an independent third party certifying authority or by ShineDove.com depending on the value of the jewellery.


Shine Dove reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. Please check this page periodically for changes. You agree that each time you visit Shine Dove website, your visit to and use of such website will be subject to and bound by the then current version of these Terms of Use.

Shine Dove website is operated by shinedove team from its offices in Rajahmundry, Andhra Pradesh, India. Shinedove makes no representations that the contents of any of its website are appropriate or available for use in other locations. Visitors who choose to access ShineDove.com from other locations do so on their own initiative and are responsible for compliance with applicable local law.

Conflict Free Diamond Policy
ShineDove.com recognizes the great harm caused by conflict diamond mining/ trading. ShineDove.com will not purchase, sell, and contact subscribers, customers or suppliers who purchase or trade in diamonds which were used to fund conflict or traded in any way in violation of any United Nations or the Kimberly Process.
External links:

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Disclaimer of liability:
  • The Seller will not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses , which may arise or are arising from the use of this Website or any of the information, software, services and related graphics contained within the Website or any of the Product(s) offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if Seller has been advised of the possibility of damages.
  • The Seller has endeavoured to provide the most accurate, up-to-date information on this Website. However, the information, materials, products, and services available on this Website may inadvertently include inaccuracies, typographical errors, or outdated information. The Seller is not responsible for and shall not be bound to honour typographical or pricing errors on this Website. The Seller reserves the right to refuse or cancel orders at any time, including but not limited to the following orders that contain incorrect prices or product descriptions, orders in which Seller believes the customer has violated applicable law or this Agreement, orders that the Seller believes are harmful to the Seller or orders that the Seller believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information.
  • Seller's entire liability (including any liability for the act and omission of its employees, agents or sub contractors) to the Customer in respect of any breach of its obligations arising hereunder, or of any representation, statement, tortuous act, or omission, including negligence or deficiency of service or goods arising under this Agreement, or breach of any or all warranties given in this Agreement or in respect of all claims, proceedings, damage, injuries, losses, damages, liabilities, penalties, costs, charges, expenses (including without limitation court fees, litigation expenses and attorney's fees) or any consequences or damages whenever arising shall be limited in total (no matter how many claims are made, or whatever the basis of such claims) to the replacement of the Product(s), or at Seller's discretion, repayment of the price of the Product(s) purchased by Customer and out of which particular Product(s) the Sellers liability arose.
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Any dispute arising with respect to this Agreement shall be resolved by negotiation between the parties or, if necessary, by resort to an appropriate court located in Andhra Pradesh, India.


Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Once again, we thank you for your interest in Shine Dove. We hope that your experience at ShineDove.com is enjoyable.